FREQUENTLY ASKED QUESTIONS

YOUR ORDER

What is the status of my order?

If you're eager to know the delivery status of your latest Motto purchase, we've got you covered! Just log into your online Motto account and voila! As a member, you can check the status of all your orders - past and current. And if your order has already been shipped, just click on the order number and the Tracking Link will be right there at your fingertips!

But wait, no Motto account yet? No sweat! You're still our favourite customer, and we'll make sure to keep you in the loop. As soon as your order is confirmed and shipped, we'll send you a confirmation email with all the juicy details, including the tracking number! Happy shopping!

Our Customer Care team are here to help you with any questions you might have. So if you are ever unsure, feel free to get in touch!
Email us on: [email protected]
Call us on: +61 (03) 9445 1288
Text us on: +61 428 432 031

How long does it take to receive my order?

Once your order is shipped, the below are transit times you can expect:

Deliveries within Australia - 1-2 business days

Deliveries into New Zealand - 3-4 business days

Deliveries to the rest of world - 6-10 business days

SHIPPING

Do you ship same day?

We ship most orders within 1-3 business days of receiving your order. If we need to acquire parts of your order from a Motto store, it may take a few more days, but we'll always keep you updated on the status of your shipment via text or email.

How much does shipping cost?

AUSTRALIA – Shipping's on us! That’s right, it’s FREE & express!
NEW ZEALAND - Kia ora, neighbours - We've just extended our FREE shipping offer to New Zealand, Happy Shopping!
THE REST OF THE WORLD - G’Day! Enjoy a $25 Flat Rate on all online orders.

Do I need to be home to receive my parcel?

Absolutey not! Your postie has been asked to leave your parcel at your doorstep (or somewhere safe) instead of taking it to your local post office. Occasionally, if your delivery person doesn't think its safe to leave it, they may take it to your local post office, but this is pretty rare - in most cases it will be waiting for you as you arrive home!

RETURNS

What is your returns policy?

- Don't you hate hard returns policies? So do we! Therefore, you don’t need to let us know you are returning an item.
  
  All your returns information will be included in your parcel once you receive it, so you can simply follow those instructions to make a return.
  
  Motto accepts returns (for a full refund) on items purchased within 30 days of receipt. If you live within Austraia, full-priced items are free to return, but if you've purchased a sale item, you'll need to cover the postage costs. Please note that items marked as FINAL SALE cannot be returned.
  
  International return charges are made at the buyers expense.

Can I return for a refund?

Yes - you can return any items (including sale items) for a full refund within 30 days of it arriving at your doorstep!
Of course we need to ensure it hasnt been worn, and swing tags are still attached, but we will refund you via your original payment method the day we receive your full return back.
All the return instructions are included in your parcel, so just follow the steps to lodge your return.
*Please note - if an item is marked as "Final Sale" due to its heavily discounted nature, it is not eligable for return.

Do I need to pay the return shipping charges?

Motto covers all full priced item returns (within Australia) - You can use our REPLY PAID address (all these instructions are included in your parcel).

If you are returning a sale item, or, returning from outside of Australia, you will be responsible for the return cost back to us

I sent a return but haven't heard anything. Have you received it?

If you've sent us a returned item, don't worry, it's on its way to our return process. Although some items may take up to two weeks to reach our head office for processing, our team is working hard to get it done as soon as possible. Once we're finished with the return process, you'll receive an email notification from our Returns Team with all the latest updates. So, sit back, relax, and let us do the work!

PRODUCTS

When will you be restocking/Will you be restocking a specific garment?

Sometimes, our most popular garments just fly off the shelves, but we try to keep our much-loved styles in stock. Don't worry though, we've got your back! If your favourite piece is sold out in your size, simply click on the size tile, and select 'notify me'. Enter your email details and we'll make sure to notify you as soon as we restock your size! We'll make sure you never miss out on your fashion fix.

What is the difference between your fabrics and garments?

We take pride in selecting only the best fabrics that guarantee durability, comfort, and a luxurious feel. Want to know more about the fabrics used in a specific garment? We provide all the information you need in the product description, including fit, length, fabric care, and more. So, go ahead and pick your perfect outfit without any worries!

How do I contact Motto? How can I keep up to date with upcoming products?

Do you want to be the first one to know about our latest and greatest products? Join us on Facebook and Instagram for some sneak peeks of what's coming up! And if you want to snag a front-row seat to the hottest launches and back-in-stock goodies, join our VIP Waitlists!

Want to get your hands on exclusive offers and behind-the-scenes glam? Subscribe to our newsletter and become a part of the Motto VIP Group. You'll get unlimited access to all things Motto - trust us, you won't regret it!

SIZING

What is your sizing like? Should I size up or down?

Our pieces are designed to flatter all shapes and sizes, so you can look and feel fabulous no matter what your body type is! We always provide the 'Fit' of each garment in the individual product description. Plus, if you want to get the perfect fit, our handy Size Guide has got you covered with specific measurements. You'll be rocking your new outfit with confidence in no time!

Received your awesome Motto goodies, but the fit didn't work out? No dramas! Check out our super easy Returns Policy to get all the deets on how to exchange or return your items.

Can you tell me the flat lay measurements of a garment?

Absolutely! Reach out to our friendly Customer Care team at [email protected] - they’ll grab the measuring tape and get those details for you.

EXTRA HELP

Can I order over the phone?

Want to order by phone? You totally can! Our Customer Care team is made up of the coolest and most knowledgeable stylists who are always ready to help you look your best. They're just a phone call away.

Call us on (+61) 3 9445 1288 between 9:00am - 5:00pm AEDT

How do I contact Motto?

You can reach us via the below options:

Email - [email protected]

Phone - (+61) 3 9445 1288

Text us on +61 428 432 031

We'd love to hear from you!

What payment methods do you accept?

So many! We think we have most covered... Here's a rundown:
Visa, Mastercard & Amex
Afterpay & Paypal Pay in 4
Google Pay & Apple Pay

Do you have any active coupon codes for your customers to use?

We're always looking for ways to reward our amazing customers, and what better way to do that than with some fantastic deals? Keep your eyes peeled on our socials and in your inbox because we've got some cheeky little discounts coming your way! Stay tuned, gorgeous!

I think I recieved an email I shouldn't have. What do I do?

Oopsie daisy! Forward the email to [email protected] with a brief note explaining the situation, and our team will take care of it faster than you can say fabulous!

STILL HAVE QUESTIONS?

Call us!

+61 (03) 9445 1288

WANT TO EMAIL?

We'd love that!

[email protected]

PREFER A TEXT?

No problem! Text us on:

+61428 432 031

SHIPPING & DELIVERY

RETURNS & EXCHANGES