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Terms and Conditions

Terms and Conditions

Subscribe to go in the draw to win a $500 wardrobe


By participating in the competition, you are agreeing to these competition terms and conditions. The competition is being run by Motto Fashions.

Eligibility to Enter

The competition is open to entrants over 18 years of age, who are subscribed to the Motto Fashions Data base at the time of the draw. This includes current and new subscribers. Motto Fashions employees and associates are excluded from the draw.

By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you. 

There is a limit of one entry per person and the competition is completely free to enter.

The Prize

The winning prize will be $500 Motto voucher, and the prize is drawn monthly.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.

Motto Fashions decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

Winner Announcement

The winner will be chosen at random and notified via the email address provided on First Wednesday of every month.

Motto Fashions will make two attempts to contact the winner via email.

If the winner does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and Motto Fashions reserves the right to select and notify a new winner.

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement.

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by Motto Fashions for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing [email protected].

If requested by Motto Fashions, the winner agrees to release their first name and place of employment to any other competition participants.

The winner's first name and country of residence will be announced on Motto Fashions website and social media channels.

Limitation of Liability

Motto Fashions accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.


Motto Fashions reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.


General Terms and Conditions

Member Perks

10% off site wide including sale items. Discount is off RRP and applied automatically at checkout. 

Discount does not apply to promotional activity.

Other Terms & Conditions

These Terms and Conditions govern the use of the Motto website (Website).Please read these Terms and Conditions and Privacy Policy carefully before using the Website. By using the Website you are accepting and Motto (“we”, “us”, “our” or “Motto”) reserves the right to change these Terms and Conditions at any time without notifying you. It is your responsibility to regularly check these Terms and Conditions for any changes. Continued use of the Website will be taken as your acceptance of those changes. The Website and its content are provided for your personal use only and must not be used for any public or commercial purpose.

Applicable Law
These Terms and Conditions are governed by the laws of Australia.
Misuse of the Motto website:
When using the Website, you must not:
  • post the private details of another person or entity;
  • impersonate or imitate another person or entity;
  • restrict or inhibit another person from using or enjoying the Website;
  • use the Website in a manner or for any purpose which is unlawful or contrary to these Terms and Conditions;
  • exploit the copyright, trademark or intellectual property rights of MOTTO or a third party, unless the prior written consent of MOTTO  or the relevant third party has been obtained;
  • upload, post, email, transmit or otherwise make available any software that may contain a virus or other information that is designed to interrupt, destroy, disrupt, corrupt or limit the operation of the Website, its servers, software, hardware or equipment; or
  • engage in any activity which is likely to cause interference, harm or disruption to the Website, its servers, software, hardware or equipment.

Please report any breach of these Terms and Conditions to our customer service team via email at [email protected].

Creating an account:
To place an order on the Website, you will need to create an online account. When you create an online account, it is very important that any personal details you provide are complete, true and up to date. Please let us know if your personal details change or are recorded incorrectly and we will promptly update them. You will need to create a password to access your online account. Your password must be unique and kept secure and private at all times. Please let us know immediately if you believe or suspect there to have been a breach of security or any unauthorised use of your account.

All orders including phone orders will be accepted at MOTTO’s sole discretion. When you submit an order on the Website, this constitutes your legally binding offer to purchase merchandise. When you place your order, Motto will send an email confirmation of your order outlining the details of your purchase. This email does not constitute acceptance of your order. If we accept your order, you will be sent a Customer Order Number specific to your purchase. If we do not accept your order we will notify you via email. All orders are subject to Motto’s approval and the availability of merchandise. Motto may place a limit on the quantity of merchandise that can be ordered on the Website.

We may at our sole discretion cancel your order any time prior to shipping, for example if the merchandise ordered becomes unavailable. We will promptly refund the full purchase price of that order to you. You can read Motto’s Return and Exchange Policy here

Phone Orders

If merchandise is unavailable online but available in-store, MOTTO will be able to arrange a transfer order, allowing you to purchase merchandise via the online store and have it shipped to you directly from a MOTTO store.

Phone orders will only be approved and actioned by MOTTO Head Office.

When you make your phone order, MOTTO will send you an email confirmation of your order outlining the details of your purchase.

If the merchandise ordered becomes unavailable, MOTTO will promptly contact you. If you have paid for merchandise that is or becomes unavailable, MOTTO will promptly refund the full purchase price of that order to you.

Gift Cards

Gift Cards may be physical Gift Cards or e-Gift Cards delivered via email and are available for purchase in any MOTTO store or on the Website

Gift Cards are issued in AUD and therefore may only be redeemed in MOTTO stores or on the Australian Website.

Gift Cards are valid for three years from the date of issue unless otherwise required at law. Gift Cards should be treated like cash and are not redeemable for cash. Any remaining balances after redemption will be retained on the Gift Card. If a purchase amount exceeds the Gift Card balance, an alternate payment method is required to complete the balance owed. At expiration date any unused balances will not be refunded or credited. MOTTO will not replace any lost, stolen or damaged gift cards although we will use our best efforts to assist you in finding their details where requested. Gift cards cannot be purchased with any discount.


All orders are priced in Australian dollars and include GST.
All prices quoted on the Website exclude postage and handling costs. You may be charged extra for postage and handling. You will be notified of these extra costs at the time you place your order.

Prices quoted on the Website are subject to change at our sole discretion without notice.

If the price of merchandise is reduced after you place an order, MOTTO will not offer a subsequent price adjustment. The relevant price of merchandise is the price at the time you place your order.

Cancellation of Orders

To the maximum extent permitted by the law, MOTTO may cancel or refuse to accept an order at any time, without liability.

If we cancel an order after you have made a payment, we will refund that payment to you in full.

Payment of Orders
You must provide complete, true and up to date payment and billing details.

When you place an order on the Website, you authorise MOTTO to deduct payments from the credit card you provide.

You must be the authorised holder of the credit card or be authorised to use the credit card in order to have payment details authorised and processed.
MOTTO can refuse to authorise and process an order if, in our absolute discretion, we believe this is necessary. MOTTO may request credit, anti-fraud and identity checks if we believe this is necessary.

If MOTTO cannot charge payment to your credit card or if a payment is declined or returned for any reason, MOTTO may in our absolute discretion suspend or cancel your order.

If MOTTO is charged a fee for processing your credit card by your bank or financial institution, you will be liable for these charges. MOTTO will notify you of these charges if they apply.

MOTTO uses PCI compliant payment providers Braintree by Paypal, PayPal and Afterpay to offer secure payment systems to protect you in accordance with best industry practice.

While MOTTO takes all reasonable steps to ensure your personal information remains secure, it is impossible for MOTTO to completely guarantee that the transmission of data over the Internet will be totally secure at all times.

Subject to the terms of MOTTO’S Privacy Policy, any information submitted to MOTTO on the Website is done so at your own risk.

Dispatch and Delivery of Orders
If MOTTO has accepted your order and payment has been authorised and processed, the merchandise purchased will be promptly delivered to you.

MOTTO aims to dispatch orders received before 11am AEST during regular business hours on the same or following day. Orders received after 11am AEST, on weekends or public holidays are aimed to be dispatched the next business day or after.

During busy sale periods there may be a delay in dispatching your order due to an increase in order volumes.

MOTTO aims to deliver merchandise to addresses located in Australia within three to five business days from dispatch.

MOTTO aims to deliver merchandise to international addresses within five to seven business days from dispatch.

MOTTO only uses reputable postage and courier services (Australia Post and Startrack in most instances) to deliver merchandise to the delivery address selected by you.
To the maximum extent permitted by the law, MOTTO accepts no responsibility or liability for undelivered merchandise.

To the maximum extent permitted by the law, MOTTO accepts no responsibility or liability if merchandise is returned to the MOTTO warehouse or if there is a delay in delivery which is beyond our reasonable control.

Title to the merchandise and the risk of loss or damage to the merchandise passes to you upon receiving delivery of the merchandise from the postal or courier service used by MOTTO.

Rights under Australian Law
Australian law, including the Australian Consumer Law, provides you with certain rights in respect of your order that cannot be excluded by these Terms and Conditions, including that your products must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the products will correspond with any relevant description.

Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law, including the Australian Consumer Law, which cannot by law be excluded, restricted or modified.

Copyright/Intellectual Property Rights

The Website, its content, layout and design together with any trade mark, name, logo, photograph, image, code, text, data, graphic, software or other identifying mark appearing on the Website (Website IP), may only be used for your personal reference, and may not otherwise be copied, reproduced, used, stored, published, altered, licensed, downloaded or transmitted in any form or by any other means in whole or part, without the prior written consent of MOTTO.

The Website IP is the property of MOTTO or a third party who has contributed to the Website.

Nothing on the Website or in these Terms and Conditions should be construed as conferring a licence or right to use the Website IP unless the prior written consent of MOTTO or the necessary third party has been obtained.

Dealings with third parties
The Website may contain a link or pointer to an Internet website operated by a third party.

These links are provided for your information and convenience only, and the inclusion of a link does not constitute an endorsement by MOTTO of a third-party website.

MOTTO makes no representation in relation to, and is not responsible for the content, products, services or security of any website operated by a third party. You link to the website of a third party at your own risk.

MOTTO is not responsible for any loss or damage deriving from the use, content, products, services or security of a website operated by a third party.

MOTTO is not bound by any dealing that you may enter into with a third party. The terms and conditions of a third party website govern any dealing you may have with that third party. If there is an inconsistency between these Terms and Conditions and the terms and conditions of a third-party website, these Terms and Conditions will apply.

You should also be aware that a third party may collect your personal information via its website. A third party is governed by its own privacy policies and practices, not MOTTO's Privacy Policy and practices. MOTTO makes no representation about, and is not liable for, the privacy policies and practices of a third party.

MOTTO encourages you to learn about the privacy practices and policies of a third party before linking to its website and/or providing personal information pursuant to the use of that website.


We may use cookies to collect information about how you use the Website. Cookies are small text files that websites or apps may place on your computer or device. We use cookies to provide you with a more consistent experience across our Website.

We record a variety of information from interactions with our online services including IP addresses, locations data (where available and not disabled by the user), dates, times, and other user activities. In most cases we will not be able to reasonably identify an individual from the information collected.

However, if cookie information is linked with personal information we hold about you, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
You can remove or reject cookies by adjusting the settings on your web browser.

Motto membership
MOTTO MEMBERSHIP means members receive 10% off full price and sale items, every time you shop. Discount taken on original retail price. Not available in conjunction with other promotions. Excludes gift cards.
Competitions and Promotions
From time to time MOTTO may run competitions and promotions. These competitions and promotions may be subject to separate terms and conditions in addition to these Terms and Conditions. Any additional terms and conditions will be made available on the MOTTO website. Please read all additional terms and conditions before participating in any competition or promotion.
Website is "as is"

Use of the Website is on an “as is” and “as available” basis.

Use of the Website is at your own risk.

MOTTO does not warrant or guarantee that the Website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free.

To the maximum extent permitted by the law, MOTTO is not liable for any error or omission in the information on the Website.

MOTTO may modify, discontinue, interrupt, suspend or limit the use of the Website at any time when we believe it is reasonably necessary to do so. To the maximum extent permitted by the law, MOTTO is not liable for any modification, discontinuance, interruption, suspension or other limitation of the Website.

Any material downloaded or otherwise obtained through the Website is done so at your own risk and discretion. MOTTO is not responsible in any way for any damage to your computer or network that may result.

Failure to comply with these terms and conditions
If you fail to comply with these Terms and Conditions as amended from time to time, MOTTO may without limitation, in our absolute discretion and without notice:suspend or terminate your access to the Website; ortake legal action where necessary.

To the maximum extent permitted by the law and subject to the MOTTO Return and Exchange Policy:MOTTO expressly disclaims all representations and warranties of any kind contained on the Website, unless otherwise stated.MOTTO is not liable for any loss, damage, cost, expense, liability, action, claim, judgment or penalty whatsoever arising directly or indirectly as a result of or in connection with:your use of the Website;your inability to use the Website for whatever reason;the deletion, correction, destruction, damage, loss or failure to store or retain information;any unauthorised access to the Website;the transmission of any virus onto your computer;the unauthorised alteration of data or transmissions;any other matter relating to the MOTTO website; andany breach of these Terms and Conditions by you.


You agree to indemnify and hold MOTTO harmless against any loss, damage, cost, expense, liability, action, claim, judgment or penalty suffered by MOTTO arising directly or indirectly as a result of or in connection with:a breach of these Terms and Conditions by you;your access to or use of the Website; ora breach of Australian and/or International intellectual property laws by you.


If any part of these Terms and Conditions is found to be invalid or unenforceable, the remainder of the Terms and Conditions will continue to apply.


If you have any queries or would like more information about these Terms and Conditions please contact our customer service team via email at [email protected].

Motto Customer Reviews
Terms and conditions Here at MOTTO we value your honest feedback! Your reviews help us improve our products and help other customers with their fashion choices. All reviews that meet our terms and conditions are welcome, whether they are positive or negative submitting a review, you warrant and agree that:
  • you are over the age of 16
  • your review is relevant and accurate, and reflects your honest opinion
  • you are the author and owner of any intellectual property rights contained within your review
  • we may use any content of your review for promotional, marketing and publicity purposes (either together with your name or without your name)

Reviews will be removed if they breach these terms and conditions or if they contain unlawful, offensive, inappropriate or derogatory material. Sorry, but team members employed by MOTTO are not eligible to leave reviews! This is solely for our customers. Although reviews may be moderated, we are under no obligation (unless required by law) to oversee, monitor or moderate reviews. You agree to indemnify MOTTO against any claims and expenses arising out of your breach of these terms and conditions or violation of the rights of any third party. By submitting your email address in connection with your review, you agree that we and/or our third-party service providers may use your email address to contact you about the status of your review. Any personal information collected in connection with your review will be handled in accordance with our Privacy Policy >